Guest Testimonials
Axel was amazing ! He called me often and provided me with steady updates of my vehicle. He was very kind and cared for me.
I worked with Terry and Scott for my new vehicle purchase. Terry was very helpful in explaining features and capabilities of the vehicle. Scott also did a great job with all the paperwork needed to finalize the purchase. It was a no stress and no hassle experience.
Everyone was extremely helpful and professional. Mark took his time to explain everything and kept me in the loop the whole time.
They were great to work with on the service of my Jeep Wrangler. Had everything completed as planned.
The customer service in the service department was outstanding. I did not have to wait very long for my oil change. The process was easy. Thank you Brian and his team!
ALEX WAS REALLY POLITE, WITH HIS KNOWLEDGE HELP AND GUIDE ME TO MAKE THE RIGHT CHOICE, I’LL RECOMMEND YOU MY FRIEND 100% THANKS
MY Oil change was great and my rep Holly was nice. I only trust the dealerships on the oil changes these days.
Outstanding service and dealership employees were very helpful. My vehicle was completed on time without any delays.
It was great working with Ferman CDJR Wesley Chapel throughout the entire buying process! Made the car buying experience easy!
Service was great as usual. Mark took care of us and was helpful keeping us unformed on the progress of the car and explaining the issue we were having with the Start/Stop.
We also saw Scott in Finance. We wanted to purchase and extended warranty. He went over what we had for a warranty and explained to us what we were purchasing. He took his time with us and made sure we purchased what we wanted and needed.
Having dealt we many Auto Finance people, Scott rates at the top. There was no pressure and he confirmed that Ferman ... Read More DealerRater - May 23, 2026
Pleasant, professional, hospitable from start to finish. Answered all my questions and gave me a ride home and back. Thanks.
Outstanding customer service experience. Communicated well and assisted with getting my vehicle back in a timely manner.
Service was great Anthony very professional,, still waiting on a star ticket for heated seats issue
Holly to great care of me while my jeep was being serviced. She even walked me out to my car when it was done. Wow! Incredible service and incredible service tech.
Thank Mr. Frost for this, since he understand VIP clients and make me understand that it was not 100% their fault on the new car sale and trade in of RV and Jeep2018 Wrangler unlimited and the New Jeep Wrangler X 2026. I still think that the manager of New car sales should go above and beyond, trying to find someone else, instead of brushing me off. Veterans should be VIP all the time. Treating us with the respect we earned, goes long ways, as Veterans (in my case 37 years of service, Retired/100% disable) and as a Senior. I hope they keep ... Read More DealerRater - May 6, 2026
Anthony in the service department was great. He kept me informed and the service people did a great job with my Jeep.
Holly’s dedication to customer service is exceptional. Absolutely the best dealer service I’ve experienced in decades. Keep up the great work!!
Very friendly. Staff terrific. Holly and pleasure to work with. We highly recommend Ferman Dodge and Jeep. Great selection.
Timely while waiting for service and checked into all concerns effectively. Need to go back when part needed arrives but experience with Brian was great.
Always the best service and always up front with all recommendations and repairs recommended to any person
Holly was fantastic took good care of me and my car and actually got it back earlier than expected despite being very busy that day.
Service was done promptly, service advisor was professional and friendly, vehicle was left clean on the interior
Great customer service from Mark and speedy completion of a difficult job! We've been with Ferman for years. It's a great organization!
Holly was great! Explained and answer all questions. Service was completed with in the hour so didn’t have to wait long.
My visit was excellent. My vehicle had a full inspection. Service went over and beyond.
We have done all our services and recently bought a new car there and couldn’t be happier. Our sales man was Douglas and manager was Rami, they were awesome. Our service advisor is Anthony and he is truly wonderful as well. It’s so nice to work with a dealership you love and trust.
Super helpful staff and very friendly! Would definitely recommend happily to anyone in the area.
Great customer service from the whole team. They made the process easy and comfortable. Very helpful and kind.
Germaine was great!! He explained every step of the process and answered all of my questions.
From my first appointment until the end of my second appointment it was an all around amazing experience. Holly made sure that I knew what was going on every step of the way. She kept me informed and updated me throughout the entire process.
Holly was amazing and super helpful with my baby girl. Looking forward to next visit with her
Always a pleasure to get my vehicle serviced at this dealership. Service and parts departments are outstanding in what they do. Thanks!!!!!!!
They were very friendly, not too pushy, open about any damage or unresolved recalls. No issues whatsoever.
Brian and his team did a great job explaining everything to me. I felt that they did a thorough review of my vehicle.
I originally purchased a used vehicle over the weekend that ended up having issues for reasons I’ll leave alone. I went back on Monday and Rami and Xavier gladly took the vehicle back and ended up where I purchased a brand new vehicle. Even though it was more money and a longer term of payments than I wanted, I’m really happy with the suggestion and they made it right. Thank you guys for everything! Got the fiancé to want to buy another one so may be back.
Anthony keep me up to date on the status of my vehicle the whole time.
This dealership had very courteous people who took phone calls for service. I was given an appointment at a time and date that worked well for me. Additionally, I was told about their shuttle service for my convenience. Upon arrival, I was greeted by a friendly service advisor, and then he went to inform Brian Guest (my service advisor) that I arrived. I appreciated Brian’s courtesy, professionalism, and helpfulness. I look forward to my recall part arriving and having this service completed. I was told it should be approximately 2 weeks from the date I was at the dealership.
Peter M got me in right away short notice due to a weak battery. Had me out in a couple hours due to diagnostic testing they had to do for warranty protocol. He kept me notified numerous times of where they were in the process. Very nice, helpful and a class act to represent your dealership. Thanks Peter!
This was truly the best experience I’ve ever had with a dealership. Everyone from the sales team to the finance manager was absolutely amazing. Would 100% recommend.
Walt was great from beginning to the very end of the buying process I would highly recommend him and Ferman Chrysler to anyone in the market for a new or used car.
Salesman was extremely knowledgeable about the truck and how to set up everything and explained it very thoroughly
The service advisor listen to was wrong with it truck. The service did not take long.
Anthony went beyond the usual to provide satisfaction; he got us our vehicle within the tight timeline we were working with and focused on what really counts. Thanks!
Great service in a timely manner. Price was reasonable. Waiting time was great. Hard to get to 15 words.
The service was prompt and professional. My vehicle was returned in excellent condition. I appreciate the friendly and knowledgeable staff. Highly recommend this dealership for all your automotive needs. A truly five-star experience.
I was seen right on time for my appointment. My service advisor Anthony was the best. Kept me apprised of everything that was going on, and gave me good options for getting my vehicle repaired.
It’s always a pleasure to go there. They take care of my car and give the best service.
Doug was extremely helpful and knowledgeable! Outstanding salesman! He kept in good communication with us prior to our arrival and had the car ready for us to test drive. The entire process of purchasing the vehicle did not take long and was also quick! Doug even took 30 mins of his time afterward to go over in details all the new technology in the vehicle. Looking forward to coming back to get our car services completed at Ferman.
Great selection of vehicles, Everyone was friendly and informative. Germaine Grey was accommodating, respectful of our wishes and informative without pressure.We appreciated his honest and kind manner.
Cory was great to work with. He was very professional and provided great advice for future service on my Jeep.
My experience with Anthony as my service advisor was excellent as usual. The work performed on my truck was also outstanding.
Doug was super helpful! I would recommend going to him if you're looking for a new car!
Brian Guest always keeps me informed and updated . I can always depend on him to take care of my jeep .He has a good team that does professional work. They work good together.
Germaine and Timmy were amazing. Made the buying process simple and easy. Thank you for an exceptional car buying experience !
Nothing but good things to say about this dealership. Service is very timely, and the prices are always reasonable and transparent. Way to go Ferman
Brian was great, kept me informed and updated. No pressure, just good service. Will be back.
I received exceptional service from Bill during my latest visit to their Service department. He went over my concerns and provided detailed recommendations that resulted in a great experience. Ferman is always a pleasant experience and I credit it to a great staff.
I walked into Ferman Chrysler Dodge Jeep Ram in Lutz expecting the usual car-buying stress, but nothing prepared me for how uncomfortable the experience would become.
The sales manager lady, Erin Hernandez immediately set a tone that felt more arrogant than confident. She spoke at length about her past, repeatedly reminding us that she had “run the finance department” at a Morgan BMW years ago and that she had also worked at this German store before, back when she supposedly “ran the entire finance department.” It felt less like context and more like a boast she couldn’t let go ... Read More DealerRater - Dec 29, 2025
excellent professional service by experienced personnel. The advisors and technicians were excellent and valued my business
Outstanding experience including sales, paperwork and service!!! Terry Light in the sales department was exceptional. He was very knowledgeable and helpful,and listened to my needs. Robert in the paperwork department was efficient, very friendly and explained all of the documents. Anthony is service is always my “go to guy” for any questions that I have.
Outstanding customer service. Marc was very helpful and took my car to the mechanic prior to my appointment time.
I’ve been going to Ferman Chrysler Jeep for roughly 8 years. I have never been disappointed with their service. It’s easy to schedule service and check in. Their service agents do a great job of keeping you updated on progress and if any issues are found. Great service. Thanks Brian!
Terry Light, was the very best car salesman that I have ever worked with. He listened to exactly what I needed and found a great solution. Robert in the “paperwork” department was awesome as well. And of course, Anthony in service, is always my “go to guy” for questions! Thank you to the best team!
Brian was very courteous and was very honest. He keep in touch with me regularly.
Mark was exceptional not only in the check in BUT in the communication on the repair options.
I was very surprised on how professional the process was and I was very satisfied with my purchase
It was easy to make an appointment. Friendly and knowledgeable staff. Completed my service at a reasonable time.
Knowledgeable, professional and thorough. Work was done correctly and at the promise time, I recommend it.
From the moment I walked in to the moment I drove out the dealership it was the best experience I’ve had in a long time! Tim was incredibly helpful and transparent and so was the manager. Truly felt taken care of and heard about what I was looking for.
Great customer service. I love the shuttle that takes me home and will also bring me back to dealer when my service is complete.
Kevin was extremely helpful and kept me informed of my service. I am very pleased.
Service advisor Brian provided great communication about my Jeep. I will definitely ask for him again next time I am in.
Took good care of me when I had my 2023 RAM in for service. Thanks Corey!
Easy to make appointments and Brian in the service department listens to my concerns to better serve my automotive needs
Cory & the crew did a great job with my vehicle as they always do! I have my servicing done at Wesley Chapel all the time. Thanks everyone
I’ve purchased three vehicles at this dealership. I trust their service department with all of them. They’re courteous, clean, and professional.
Went in for an oil change, service was fast and efficient had no concerns and went by the with minimal wait
Anthony was great. He kept me informed throughout the entire process ensuring that all my service needs were meet.
Super fast. Excellent, courteous, professional service, great customer service, reasonable price, almost no waiting time
I brought my Jeep Patriot in for service and was greeted with a smile by Kevin. He kept me informed throughout the process and made sure I understood everything about the problem my Jeep was experiencing. I would definitely come back to this dealership for additional service.
Great employees, fast service, clean Establishment, great showroom, my number one place for service , hands down.
Brian was my service advisor on this visit and I would rate his service a 10. Brian stayed in contact with me throughout the visit and was a pleasure to deal with.
They took me right away and finished quickly. Corey was professional and informative. Highly satisfied
Thank you for the speedy service and addressing my car needs without question. My advisor, Kevin, is great at his job! Ferman is my go-to dealership for all my Jeep needs going forward.
Experience was worry-free. Staff was friendly and the purchase of my vehicle went smoothly.
Awesome experience. George our salesman is very knowledgeable, friendly and helped me throughout the entire sale. Would recommend everyone to buy from this company.
My sales person Joe was a fill in since the internet person was tied up with another client. I was extremely happy with Joe and he went the extra mile.
I've brought my truck in twice for service in the last couple of months and dealt with Anthony Cagley in the service center. Both times he was professional, friendly and overall did a great job communicating what was needed and the associated costs. The work was completed within the timeframe given when I authorized them to proceed. Will be getting my truck serviced here from now on as long as the experience continues to be this good.
I had a very professional and quick buying experience. No pressure and very relaxed time. I would recommend to friends.
I cannot say enough great things about my experience with Chris Friend at Ferman Jeep. From the start, Chris was relentless in the best way—he never gave up on helping me find the exact Jeep I wanted, and at an incredible price point that was actually on the lower end of my budget. That alone deserves five stars.
What really set this experience apart was the constant communication. Chris kept me in the loop every step of the way, always updating me with new options and never pressuring me. Once the perfect Jeep was located, the process was unbelievably ... Read More DealerRater - Oct 19, 2025
Our experience was outstanding, Chris R was great and took excellent care of us . Thanks again
The dealership gave me a fair price on my trade.Inn and a very good price on my new vehicle, their financing department was awesome and my salesperson.Joe was the best salesperson you could ask for
Joe was very professional and answered all questions that I had. I would definitely recommend him to anyone I know trying to buy a car.
Sean greeted me and personable. He took care of the service completion for my car within the time limit he said. Thank you Sean!
Service department quickly confirmed the issue and promised to contact me for repairs when the back ordered parts are available.
I have the best service rep in the universe. No matter how busy he is, Brian is always there for me. He goes the extra mile & always follows up when he saya he will. I appreciate you!
I would like to start with everyone at Ferman Chrysler Jeep Dodge RAM Wesley Chapel was courteous and professional. They answered all my questions and made me feel very comfortable in the purchase of my new Ram truck. But I have to say that Terry Light, Erin Hernandez and Tom Frost made the purchase experience pleasant and easy going. I would definitely refer people to their facility.
I have been coming to the steelership for years, and have never been disappointed! My salesperson was honest, polite and very professional. Based on my experience and his professionalism, I plan on continuing business with this institution for years to come
I have taken my 2024 Jeep 392 for service and always resolve the meat service with the most professional service adviser Brian Guest and the best technician very professional and always friendly and up front thank you so much
They were very fair and understood my situation and worked hard to make the deal work for both dealership and myself